Crafted Care Remedial Massage

Terms & Conditions

These Terms & Conditions apply to all appointments and services provided by Crafted Care Remedial Massage. By booking an appointment, you acknowledge and agree to the following terms.

1. Appointments & Bookings

Appointments are subject to availability and are not confirmed until you receive a booking confirmation from Crafted Care Remedial Massage.

Please arrive on time for your appointment. Treatment times are reserved specifically for each client. If you arrive late, your treatment may need to be shortened to avoid impacting the next client, and the full appointment fee may still apply.

2. Cancellations & Rescheduling

Crafted Care Remedial Massage understands that circumstances can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

Deposits are refundable for cancellations made at least 24 hours before the appointment starts.

Cancellations or rescheduling with less than 24 hours’ notice, or failure to attend an appointment (“no-show”), will incur a fee of 100% of the scheduled treatment price. Any deposit already paid will count towards this fee.

Crafted Care Remedial Massage may waive this fee at its discretion where exceptional circumstances apply.

If Crafted Care Remedial Massage needs to cancel or reschedule your appointment, you will be contacted as soon as reasonably possible. You may transfer your deposit to the rescheduled appointment or receive a refund. No cancellation fee will apply.

3. Payment

A 50% deposit is required upfront for all clients and services. The remaining balance is payable at the end of your appointment.

The price displayed or communicated at the time of booking applies to your appointment. Prices may change for future bookings.

Deposits are subject to the cancellation and rescheduling policy above.

4. Health Information & Client Responsibility

Clients are responsible for providing accurate and relevant information about their health, medical conditions, injuries, medications, allergies and any changes that may affect the suitability of a treatment.

Please advise Crafted Care Remedial Massage before treatment if you are pregnant, have recently undergone surgery or medical treatment, are receiving cancer treatment, have lymphatic or circulatory conditions, or have any other health concern that may affect your treatment.

Where appropriate, Crafted Care Remedial Massage may recommend that you seek clearance from your treating doctor or other qualified healthcare professional before proceeding.

Massage therapy is not a substitute for medical diagnosis or treatment. No guarantee is made regarding a particular health or treatment outcome.

5. Treatment Consent

Your therapist will explain the proposed treatment where appropriate and may modify the treatment based on your needs, comfort and relevant health information.

You may ask questions, request changes to pressure or technique, decline any part of a treatment, or withdraw your consent and end the treatment at any time.

Appropriate professional draping will be used during treatments, with only the area being treated exposed.

6. Remedial, Therapeutic, Oncology & Lymphatic Massage

Different massage treatments may have specific suitability requirements or contraindications. In particular, oncology and lymphatic massage may require additional health information before treatment.

Crafted Care Remedial Massage reserves the right to modify, postpone or decline a treatment where it is considered inappropriate or potentially unsafe to proceed.

Where necessary, you may be referred back to your treating healthcare professional for further advice or clearance.

7. Professional Conduct

Crafted Care Remedial Massage provides professional therapeutic massage services only.

Inappropriate, abusive, threatening, discriminatory or sexual behaviour will not be tolerated. A treatment may be terminated immediately where such behaviour occurs, and the full treatment fee may remain payable.

Crafted Care Remedial Massage reserves the right to refuse future bookings in these circumstances.

8. Privacy & Personal Information

Personal and health information collected by Crafted Care Remedial Massage is used for purposes associated with providing treatment, managing appointments and administering the business.

Information will be handled confidentially and will not be disclosed to third parties except with your consent, where reasonably necessary for your care, or where required by law.

Clients should advise Crafted Care Remedial Massage if their contact or relevant health information changes.

9. Personal Belongings

Clients are responsible for their personal belongings while attending the studio. Crafted Care Remedial Massage accepts no responsibility for loss or damage to personal belongings except to the extent liability cannot lawfully be excluded.

10. Liability & Australian Consumer Law

Crafted Care Remedial Massage will provide its services with appropriate professional care and skill.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

11. Changes to These Terms

Crafted Care Remedial Massage may update these Terms & Conditions from time to time. The terms applicable to your appointment will be those current at the time of booking.

By making a booking with Crafted Care Remedial Massage, you confirm that you have read, understood and agree to these Terms & Conditions.